The Public Opinion Soapbox

Mom with $ To Spend · Joined: 31 Jul 2008 Posts: 1

Today, my son and I visited a bike shop in Chambersburg on Washington Street. My 13 year old is dying to have a pricy Merrico BMX...they run $300-500. The salesman approached us and I inquired about the construction differences between this type of bike and a Huffy from a Big Box store...to this mom...a bike is a bike. As he began to educate me, we were interrupted by someone who apparently worked there with a cordless phone to answer a question someone had about a Huffy bike. Without a word, he took the call, THEN proceeded to help another customer who had brought in two bikes for repair. I stood there in shock over the lousy customer service! Has this guy never heard of, "please take a number and I can call them back, I am with a customer", or "Sir, can you give me a moment to finish up with this customer." I was extrememly irritated-I guess they don't need my money, so I will take my cash elsewhere. I see there was an earlier topic thread on the lousy customer service in Chambersburg...what's up with this? Sad

Pink Elephant in the Room · Joined: 09 May 2008 Posts: 162 Location: in the corner

Welcome to the world of poorly trained/educated/sofisticated sales people.

You are not alone.
_________________
You know you are getting old when everything either dries up or leaks.

John Chambersburg · Joined: 25 Apr 2008 Posts: 55 Location: Chambersburg

Things like this happen EVERY day, similiar in nature. I could write you a book as well as many others. In this particular case of yours, I would do the same thing as you are doing...go somewhere else. I don't know if you are familiar with Chambersburg, but there is a good bike shop on Wayne Avenue. It's been there for years because we got our kids bikes there. good luck.

Wrangler3 · Joined: 29 Jan 2008 Posts: 8 Location: umop apisdn w,I

cookieclaygirl · Joined: 03 Dec 2007 Posts: 2136 Location: shippensburg

yeah, bob's is gone. it's philip green's studio now (next to stoner's)

terrible customer service?

the ymca this last friday. see my off topic rant on why (i believe it's under random)...man did they p*ss me off....i think i'm writing them about it cuz i'm super fired up about it yet.