The Public Opinion Soapbox

.45chel · Joined: 26 Oct 2007 Posts: 3042 Location: Chambersburg

Suggested by Koozie, put into action by moi.

Bad customer service should be called out.

Good customer service should be expected.

Excellent customer service should celebrated.

Your own experience is all that matters, but I consider far more than the farewell smile of a cashier when rating.

If possible please give each business it's own post, I think you will agree, if they have made it this far, they deserve it!
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.45chel · Joined: 26 Oct 2007 Posts: 3042 Location: Chambersburg

Lyon's & Company

Coppy · Joined: 28 Oct 2007 Posts: 2566 Location: Chambersburg

I'm so glad that you got Dennis!

Ah, the price of hand-tailored, great clothing... the Wal-Mart effect has us all thinking even formal wear should cost $19.95

koozie · Joined: 27 Oct 2007 Posts: 124

I was recently at the new Lowe's in Ship and had a few questions about what to use on my basement walls and the areas where rain was coming into my basement. An older gentleman came up to me and asked if he could help me with anything (sorry I didn't get his name). He was very helpful and answered all my questions, suggested different products and how to use them. He was very informative and I was very pleased with his friendliness and knowledge.

koozie · Joined: 27 Oct 2007 Posts: 124

BTW, thanks chel. I do agree with you that you should always receive good customer service, but that doesn't happen all the time and it is good to be able to commend those who do give good service.

.45chel · Joined: 26 Oct 2007 Posts: 3042 Location: Chambersburg

Actually, Koozie, the thanks should go to you. We have mentioned great service we've received in a few random threads, but you are absolutely right -- We should give equal time to good experiences and not always focus on the bad.

Just as a bad experience carries the power to foul up your day a wonderful encounter has the chance to turn a day around (at least with me.)

It pleases me that your Shippensburg Lowes experience was helpful, the Chambersburg Lowes has been the opposite for me, I think it is because they don't have any real competition.
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.45chel · Joined: 26 Oct 2007 Posts: 3042 Location: Chambersburg

Montezuma's on Wayne Avenue

I hesitated to put this here, since it has been mentioned before in the Cuisine section, but excellent is excellent, so here goes.

Every time I dine here I am impressed with the service. (Except for one of the first, but it was crowded, mid-summer weekend and we got stuck at the table next to the defunct drive-thru window----if they ever try to sit you there, refuse.)

Our drinks never slipped below the halfway mark, the food is served hot, fresh and quickly. My only problem is that I eat too much and leave with boxes of leftovers, but that really isn't the waiter's fault, now is it?

I'm not fond of crowds, so I tend to go early and I'm partial to weekdays. (we went on Monday around 4:45 because I was starving!)

Lack of full tables may have something to do with service, but they could have just as easily ignored us and the level of service has been relatively consistent.
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Nevermind.

cookieclaygirl · Joined: 03 Dec 2007 Posts: 2131 Location: shippensburg

i agree w/the ship lowes...plus the facility was super duper nice.

and, chel, i've been seated at that drive thru window. ICK. but i liked that it was sort of away from ppl. i can be uber antisocial sometimes. haha....

Coppy · Joined: 28 Oct 2007 Posts: 2566 Location: Chambersburg

.45chel · Joined: 26 Oct 2007 Posts: 3042 Location: Chambersburg

Don't forget Danny the Subaru guy!

We finally got around to getting appointments and H can't stop talking about how great they are!
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Nevermind.

cookieclaygirl · Joined: 03 Dec 2007 Posts: 2131 Location: shippensburg

shetter insurance.....ALWAYS great service...if i need something they instantly help. my grandparents started using them years ago, then my mom and dad and now me...so 3 generations to attest to them Smile

kudos every time! Smile

and also, Highland Tires....they literally have helped me out at the drop of a hat....flat tire? bring it in....engine light on? no problemo? oil change? let's schedule you in. i <3 them and their service.

and hamilton heights market. friendly. have known them since i was a baby, they are originals of my neighborhood where my grandparents lived since 40s and my parents as well when they branched out on their own in 70s...and they are always friendly and helpful and fast. it's nice to go there, chit chat w/them and head out on my merry way.

f&m trust has been good to me as well. i use the branch by sunnyway and the main one and ship. when i was ID thefted years ago, they stayed after hours to make sure everything was in order and did several follow ups to make sure all was well. that was especially considerate of them. Very Happy

Me!!!!!!!! · Joined: 22 Oct 2007 Posts: 305

Yeah..to F & M Trust. As a former employee I am glad to finally see some great news about them!!
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koozie · Joined: 27 Oct 2007 Posts: 124

Speaking of insurance companys, I deal with State Farm, through Tracey Rush and have to say that all the girls that work there are super nice and very knowledgeable and so is Tracey. I live in Ship, but use to live in Cburg where I first started dealing with Tracey Rush's office. I still use him, even though I could get a local agent here in Ship, because of the friendly staff at his office.

onewhoknows · Joined: 29 Oct 2007 Posts: 67

When a business owner, employee or any person takes that extra step to be helpful I always make it a point to tell them how much I appreciate what they did. So many people complain and it is sad, but complements are not so common. Showing appreciation and kindness not only makes the other person feel good but me too Very Happy

I even go to parents of well behaved children in public places and complement them on their well mannered little ones. Sadly that is really rare in this society.
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onewhoknows
Common sense is not so common

AnonyMouse · Joined: 22 Oct 2007 Posts: 522